Returns and Refund Policy
You have the right to cancel your order within 30 days without giving any reason. The period for canceling an order is 30 days from the date on which you received the goods or from which a third party designated by you, other than the carrier, takes possession of the delivered product. In order to exercise your right of withdrawal, you must inform us of your decision by means of a clear declaration.
You can inform us of your decision by email navrila75@gmail.com
We will refund you no later than 30 days from the day we receive the returned goods. We will use the same payment method you used for the order and you will not have to pay any fees for this refund.
Return conditions:
In order for the goods to be eligible for a return, please ensure that: The goods were purchased within the last 30 days The goods are in their original packaging The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which, by their nature, are not suitable for return, for example goods which deteriorate rapidly or whose expiry date has passed.
The supply of goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed after delivery.
The supply of goods which, after delivery, depending on their nature, are inseparably mixed with other items.
We reserve the right to refuse the return of any merchandise that does not meet the return conditions above, at our sole discretion.
Return of goods
You are responsible for the cost and risk of returning the goods. You must send the goods to the following address: F12 residence du Havre de Delna 97118 Saint-François GUADELOUPE
We cannot be held responsible for goods damaged or lost during return. Therefore, we recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the goods or proof of return delivery received.
Gifts :
If the products were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods were not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
Contact us
If you have any questions about our returns and refund policy, please contact us by email navrila75@gmail.com